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Customer Service

Summary description of the category / service goes here. Welcome to Lasertec Ireland. Since 1993 focused on delivering engineering solutions for (PCBA) printed circuit board assembly companies, laser tooling, laser marking and CNC tooling. With CAD engineers, technicians and toolmakers. Laser cut stencils, wave soldering pallets, tooling, associated consumables and

We work with PTH ( plated through hole) and SMT ( surface mount ) assemblies, Flex Circuits and their Gerber and DXF data of all formats to produce the best tooling on the market.

SUB SUB-Software I

Project Management and System Delivery

Together with the customer test engineers, a project manager is assigned to detail test and system specifications for each functional test / Automation project. Based on the specifications, Hardware , test software environment, scalability of the design to support a variety of products, power distribution, floor-space limitations, ergonomic factors are decided. In addition to the specific requirements, standard customer procedures and practices such as operator safety, security and access, graphic user interfaces, test reporting and Integration to the customers Shop Floor Data Collection system, statistical process control and other similar requirements are added to the deliverables. Finally, detailed specifications and clear delivery plans are outlined before manufacturing begins.

Simple to use and intuitive user interfaces together with comprehensive documentation allow operators to start production quickly and efficiently. Self-test routines and detailed documentation also allow fast and efficient maintenance of the equipment by customer personnel.
Functional test systems are delivered with complete documentation facilitating rapid deployment and maintenance of the equipment. Our application engineering group supports the systems during the warranty period. Long-term maintenance contracts are also available for life cycle system support.
LaserTec is a leading supplier of Process and Test Automation systems for the Medical Device, Electronics and Automotive markets. Based in Blanchardstown, Dublin, LaserTec provides Turnkey solutions from Concept Design, Functional Specification, Prototyping, Build and Installation.

CSR Corporate Social Responsibility & Sustainability

CSR Policy : As a responsible provider of professional services we believe that the long-term future of LaserTec and LTEC Laboratory Services is best served by respecting the interests of all our stakeholders: employees, partners, customers , suppliers and the wider community. We look actively for opportunities to contribute to the wellbeing of the local community and society as a whole. Our CSR policy sets out the principles we follow and the programmes we have developed to focus on the areas where we have significant impact or influence.

Principles Honesty and accountability. We will communicate our policies, objectives and performance openly and honestly to our employees and to others with an interest in our activities, including clients and suppliers. We will encourage them to communicate with us and will seek their views.

Sustainable progress. We are committed to improving our performance. We will take into account technical developments, changing scientific evidence, costs and client concerns and expectations in the development and implementation of all new social and environmental policies and procedures.

Demonstrable compliance : As a minimum, we will meet or exceed all relevant legislation. Where no legislation exists we will seek to develop and implement our own appropriate standards.

Programmes Environment: We will take all reasonable steps to manage our operations so as to minimise our environmental impact and to promote good environmental practice. We will set and follow high standards in energy efficiency and safety. We will continue to promote responsible and sustainable methods of energy efficiency; and review regularly our business practices and performance to identify how we can improve our energy efficiency, minimise packaging and reduce water usage, waste disposal and air emissions.

Relationships: We will conduct our business relationships with integrity and courtesy. We are committed to offering our customers the highest possible standards of service. We recognise that both we and our clients have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you. Our aim is to build long-term relationships with our clients and our suppliers. We are committed to trading fairly with all our customers and suppliers, and will communicate our responsible sourcing expectations to all suppliers in the areas of health, safety and employee welfare. We will provide you with clear information about the products and service we offer, including fees and charges, allowing you to make an informed decision as the services that best suit your individual needs, preferences and circumstances, encourage you to ask if there’s something you don’t understand and give you access to a formal complaints procedure should you become unhappy with our service.

Communities: We will build relationships with our clients, suppliers and the local community and consider our impact on the local community.

Employees: We will respect our employees and encourage their development and training. We will promote equality and consider the interests of our employees including their welfare, health and safety.

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SUB-Project managemnet

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