ISO 9001:2015 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Key Principles
ISO 9001:2015 contains eight key principles of quality management which are not auditable but do form the fundamental characteristics of quality management:
- Customer focus and customer satisfaction
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationship.
Benefits of the ISO 9001:2015 standard:
- Enhanced customer satisfaction and improved customer loyalty leading to repeat business
- Increased revenue and market share obtained through flexible and fast responses to market opportunities
- Integration and alignment of internal processes which will lead to increased productivity and results
- Enhanced business performance and better cost management
- Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organisation
- Increased credibility and competitiveness in the market
- Consistency in the delivery of your product or service
- Lower costs and shorter cycle times through effective use of resources
- Improved communication, planning and administration processes
